‘Waiting for Buyer to Upload Evidence' ,’Waiting for Both Parties to Upload Evidence‘： buyer is suggested to check messages from both supplier and alibaba dispute hander under below Operation Record. If there's more evidence needed to be uploaded, buyer is suggested to click "uplaod evidence/proposal" button. Supported formats: jpg, jpeg, png, gif, rar, zip, wmv, avi, mpeg, 3gp, mov, mp4, rmvb, and asf. Max file size: 10MB (Video: 500MB).

'Waiting for Supplier to Upload Evidence': it's the supplier’s turn to submit evidence. Buyer is suggested to wait a bit longer or negotiate with the supplier to solve the issue.

'Escalating to Alibaba.com' : Please take noted Alibaba.com will handle the dispute in 5 business days and will contact you for more information if needed.